MAKING AN APPOINTMENT

The Dalkeith Medical Centre uses a computerised appointment system. Each doctor has specific times allocated to his/her consulting sessions, short & long consultations, diagnostic tests, and procedures. One appointment is required for each family member requesting to be seen. Wherever possible, patients are offered an appointment with the doctor of their choice. Every effort is made to provide a suitable time, however, in times of high demand an alternative doctor or time may be offered.

Should the clinic be fully booked on any given day, or your matter is urgent, Clinic Nurses will be available to assess the patient to determine the urgency. If you are in need of emergency services, dial 000 immediately for an Ambulance.

Longer appointment times are required for general medical assessments, more than one problem to be discussed and chronic disease management. If this applies please request a longer appointment.

Length of your Appointment

Longer appointment times are available, so please ask the receptionist if you require extra time.

Examples of longer appointments are:

Care Plan
Diabetes or Asthma Review
Implanon insertion or removal
Minor surgical procedure
Health assessment or medical
Cervical Screening test
More than one medical problem

Interpreter Services

If you or a family member require an interpreter service, we can arrange this for you; please let us know when you make the appointment.

If you need to Cancel your appointment

If you are unable to attend an appointment made, please inform reception at least 24 hours before the appointment in order for it to be offered to another patient. A non-attendance fee may be charged at the discretion of the doctor.

Practice Hours

Monday

Tuesday Wednesday

Thursday

Friday

Saturday

Sunday

Public Holiday

8am to 6pm

8am to 6pm 8am to 6pm

8am to 6pm

Closed

Medical Certificates

We regret our doctors will not be able to issue Medical Certificates without seeing the patient.

Doctors Receiving and Returning Telephone Calls

Whilst the doctors at this practice are consulting with patients they regret that they are unable to take telephone calls. If you leave a message with the receptionists they will pass this on to the doctor who will attend to this at the end of their session. Unfortunately, due to privacy regulations, the doctors do not provide email communication to patients.

Nursing Home Visits

Some of the doctors at The Dalkeith Medical Centre provide nursing home services to several Nursing Home facilities.

Home Visits / After Hours Services

The Practice provides an out of hours emergency home visit service. The Western Australian Deputising Medical Service Inc. (WADMS) is available on 9321 9133.

Dalkeith Medical Centre is a member of WADMS; a non-profit co-operative of Family and General Practitioners who supervise and operate the service to assist the unexpected after-hours medical needs of our patients in their own homes. WADMS is recognised and has been duly accredited by the National Association of Medical Deputising Services.

Additional after hours assistance is available from GP After Hours
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